When Should You Create a Ticket?
Create a support ticket if you run into:
- Technical problems with the partner portal
- Questions about policies or features
- Payment or payout issues
- Feature requests or suggestions for improvement
- Problems that can't be solved with the help articles
How to Create a Ticket
- Open the Support menu in the partner portal
- Click "Create New Ticket"
- Fill in the ticket form:
- Category — Choose the issue category (Technical, Billing, Jobs, Other)
- Priority — Low, Medium, High
- Title — A short summary of the issue
- Description — Describe the issue in detail
- Attachment — Upload a screenshot or supporting file (optional)
- Click "Send Ticket"
Tracking Tickets
Once your ticket is created, you can track its status:
- Open — A new ticket waiting for a response from the support team
- In Progress — Being handled
- Waiting for Reply — The support team needs more information from you
- Resolved — The issue has been resolved
- Closed — The ticket has been closed
Response Times
- High Priority — Response within 4 business hours
- Medium Priority — Response within 1 business day
- Low Priority — Response within 2-3 business days